1. Introduction

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, protect, and share your personal data when you use our website and services.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, date of birth, and payment details.
• Profile Information: Tutors’ qualifications, experience, subjects taught, hourly rates, and availability.
• Usage Information: Browsing history, search queries, session bookings, and page visits.
• Technical Information: IP address, browser type, device details, and operating system.
• Communication Information: Customer support inquiries, feedback forms, and chat messages.

3. How We Use Your Information

We use your information for the following purposes:

• Providing Services: Operating and maintaining our platform, processing transactions, managing accounts, and facilitating tutoring sessions.
• Personalization: Recommending tutors and content based on your interests and learning goals.
• Communication: Sending account updates, session reminders, and policy changes.
• Marketing: Sending promotional materials and newsletters with your consent.
• Analytics: Monitoring performance and improving functionality and user experience.
• Security: Preventing fraud, unauthorized access, and ensuring platform integrity.

4. How We Protect Your Information

We take the following measures to protect your personal data:

• Encryption: Sensitive data, including payment information, is encrypted using industry-standard security protocols.
• Access Controls: User access is restricted to authorized personnel only.
• Secure Storage: Data is stored in secure cloud environments with regular security audits.
• Data Minimization: We collect only necessary information and retain it only for as long as required.

5. How We Share Your Information

We share information only as necessary:

• With Tutors: Students’ contact details and learning goals are shared to facilitate tutoring sessions.
• With Students: Tutors’ profiles, including qualifications and availability, are shared to help students choose a suitable tutor.
• With Payment Providers: Payment details are securely processed through third-party payment gateways. We do not store credit card information.
• Legal Compliance: We may disclose data if required by law, regulation, or to protect user rights and safety.

6. Your Rights

You have the following rights regarding your personal data:

• Access and Correction: Update your personal information through your account settings.
• Deletion: Request deletion of your data, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Data Portability: Request a copy of your data in a machine-readable format.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can manage cookie preferences through your browser settings.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

9. Changes to This Privacy Policy

We may update this policy from time to time. Significant changes will be posted on our website, and users will be notified when required.

10. Contact Us

For questions about this policy or your data rights, contact us at:

Email: hello@upskilling.africa